Privacy Policy

We leverage the information gathered to refine and personalize our offerings, ensuring that users receive the most relevant business recommendations. By analyzing user interactions and feedback, we continuously improve our AI-powered directory, making it more intuitive and efficient. Additionally, we use this data to communicate effectively with users, providing timely updates and support regarding their listings or inquiries.

Our commitment to privacy means that any sharing of information is conducted with transparency and user consent. We ensure that all third-party collaborations are aligned with our privacy standards, and any legal obligations are met without compromising user trust. Our users can rest assured that their information is handled with the utmost care and responsibility.

Categories of Information We Collect

To provide transparency, we categorise the types of information we may collect:

• Personal Information – such as your full name, phone number, email address, suburb, and enquiry details you provide when submitting a form or creating a listing.

• Business Information – including business name, ABN/ACN, physical address, category, service descriptions, and any website or social media links you provide for your listing.

• Payment Information – subscription and billing details. All payment transactions are handled by secure third-party processors (e.g., Stripe, Square). We do not store full credit card details.

• Technical Information – including your IP address, device identifiers, browser type, operating system, referring pages, and site usage data collected through cookies and analytics tools.

• Communications Data – such as emails, chat transcripts, lead requests, and support enquiries.

Legal Basis for Processing Information

Where applicable (especially for GDPR compliance), we process personal information under the following legal grounds:

• Consent – when you voluntarily provide your details (e.g., submitting a quote request or opting in to marketing communications).

• Contractual Necessity – when processing is required to deliver a purchased subscription, listing, or service.

• Legitimate Interests – for purposes such as fraud prevention, security monitoring, improving our platform, and personalising user experiences.

• Legal Obligations – when retention or disclosure is required by Australian law, regulations, or court orders.

Data Retention and Deletion

We retain personal information only for as long as necessary:

• Active Listings – business and personal data will remain stored for the duration of your subscription or listing on BizzLinkAI.

• Inactive Accounts – once an account is cancelled or expires, data will be retained for a reasonable period (up to 12 months) for record-keeping, legal, and auditing purposes.

• Lead Enquiries – stored only as long as needed to connect customers with businesses and maintain service records.

• Deletion Requests – we will securely delete or anonymise data upon request, subject to legal and regulatory requirements.

Security of Your Information

We take the security of your data seriously and implement both technical and organisational measures to safeguard it:

• Secure Socket Layer (SSL) encryption for all website traffic.

• Data stored on password-protected, access-restricted servers.

• Payment processing handled via PCI-DSS compliant providers.

• Regular security monitoring and vulnerability testing.

• Limited access to personal data by authorised staff only, with confidentiality obligations.

⚠️ Despite these safeguards, no online system can be guaranteed 100% secure. Users share information at their own risk.

Children’s Privacy

Our platform is designed for adults and businesses. We do not knowingly collect data from individuals under the age of 16. If you believe a minor has provided us with personal information, please contact us immediately at support@bizzlinkai.au so we can delete the data.

Your Rights

Under the Australian Privacy Principles (and GDPR where applicable), you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate, incomplete, or outdated information.

• Request deletion of your data (subject to legal and contractual requirements).

• Restrict or object to certain types of data processing.

• Opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

• Data portability (GDPR only) – request a copy of your information in a portable format.

Requests should be directed to support@bizzlinkai.au. We will respond within a reasonable timeframe (usually within 30 days).

Complaints Procedure

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may:

1. Contact our Privacy Officer at support@bizzlinkai.au with details of your concern.

2. We will investigate and respond within 30 business days.

3. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

International Data Transfers

Some of our third-party service providers may be located outside Australia, including in the United States, Europe, or Asia. When your data is transferred internationally, we ensure:

• The providers have appropriate privacy safeguards in place.

• Contracts and agreements require compliance with the Australian Privacy Principles.

• Data is stored and processed in line with GDPR-equivalent standards where applicable.

By using our services, you consent to such cross-border transfers of your personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Laws and regulations.

• Our business operations.

• Technology or security practices.

The most current version will always be available on our website with a revised Effective Date at the top. Continued use of our platform after updates constitutes acceptance of the revised terms.