We disclaim all warranties and are not liable for any losses or damages arising from the use of our directory. We are not responsible for the actions or services of businesses listed on our site.

All content available on the Directory, unless otherwise specified, is owned by us. This includes text, graphics, and any other materials. Users are not permitted to copy, distribute, or reproduce any content without obtaining explicit permission from us.

We reserve the right to modify the terms related to business listings at any time. Continued use of our services implies acceptance of these changes, so please review our terms regularly.

AI Directory Trust & Compliance Policy

Effective Date: 01/05/2025

At BizzLinkAI, we are committed to maintaining transparency, fairness, and trust in how our AI-powered business directory operates. This policy explains our approach to refunds, verification of businesses, accuracy of listings, and management of user content and reviews.

1. Refunds

We operate under the principles of the Australian Consumer Law (ACL):

• Change of Mind – Refunds are not provided where a user or business changes their mind after purchasing a subscription, once listings have been published or leads delivered.

• Service Not Delivered – If we fail to deliver a service as advertised (e.g., failure to publish a listing after payment), you may be entitled to a remedy under ACL.

• Faulty or Substantially Defective Service – If our service is not delivered with due care and skill, and cannot be rectified within a reasonable time, you may request cancellation and a refund.

• Partial Periods – Refunds are not available for partially used subscription cycles.

• Third-Party Outcomes – We do not refund fees based on business performance, search visibility, or number of leads, as these outcomes are influenced by external factors beyond our control (AI engines, algorithms, user behaviour).

Refund enquiries should be directed to support@bizzlinkai.au.

2. Verification & Accuracy Policy

• Business Verification – All businesses listed on BizzLinkAI undergo a verification process, which may include checks against ABN/ACN records, business contact details, and service categories.

• Scope of Verification – Verification confirms the business exists and that submitted details match public records at the time of listing. Verification does not guarantee quality of services, reliability of outcomes, or customer satisfaction.

• Responsibility of Business Owners – It is the responsibility of each business owner to ensure their listing information (address, contact details, service descriptions, pricing) remains current and accurate.

• Accuracy of AI Recommendations – Our AI uses structured data, schema markup, and user queries to generate recommendations. These recommendations:

  • May not include all providers in a given category or area.

  • Should not be interpreted as endorsements or guarantees.

  • Are intended only as informational suggestions.

• No Liability for Inaccuracies – While we take reasonable steps to verify information, BizzLinkAI is not responsible for errors, omissions, or outdated details in listings or AI outputs.

3. User Content & Reviews Policy

(a) Submission of Reviews & Testimonials

• Users may submit reviews, ratings, or testimonials about businesses listed in our directory.

• Reviews must reflect genuine experiences and must not contain offensive, defamatory, misleading, or unlawful content.

(b) Moderation & Removal

• BizzLinkAI reserves the right to review, edit, or remove any content that:

  • Appears fake or manipulated (including incentivised or fabricated reviews).

  • Contains offensive, abusive, defamatory, or unlawful language.

  • Violates our Terms & Conditions or this policy.

• We may request proof of service (e.g., invoice, job record) to validate a review if authenticity is questioned.

(c) Rights Granted by Users

• By submitting reviews or testimonials, users grant BizzLinkAI a worldwide, royalty-free licence to publish, reproduce, and display that content in connection with our directory and marketing.

(d) Responsibility & Liability

• Users are solely responsible for the accuracy of their reviews.

• BizzLinkAI disclaims liability for damages, disputes, or losses arising from reliance on reviews or user-generated content.

4. Transparency Commitment

At BizzLinkAI, we believe that trust is the foundation of AI visibility. Our policies are designed to:

• Protect consumers from misleading information.

• Encourage businesses to maintain accurate, verified details.

• Provide fair and transparent handling of reviews and feedback.

By using BizzLinkAI, you acknowledge that while we verify businesses and moderate content, ultimate responsibility rests with business owners and users to make informed decisions.

Definitions & Scope

For clarity, the following terms apply throughout these Terms of Service:

• “BizzLinkAI” / “we” / “our” / “us” – refers to the website, services, and operators of the platform.

• “User” / “you” / “your” – refers to any individual or business accessing or using our website or services.

• “Business Listing” – a directory entry created by or on behalf of a business on BizzLinkAI.

• “AI Recommendations” – responses generated by our artificial intelligence systems, suggesting businesses based on user queries.

• “Services” – includes directory listings, AI-powered recommendations, lead generation, and subscription services offered by BizzLinkAI.

These Terms govern all use of our Services. By accessing or using the website, you agree to be bound by them.

AI Disclaimer & Indemnity

BizzLinkAI uses AI technology to recommend businesses to users. These outputs are:

• Generated automatically from available data.

• Provided for informational purposes only.

• Not professional, financial, or legal advice.

You acknowledge that:

• AI recommendations may not be comprehensive or error-free.

• The final decision to engage a business rests solely with the user.

Indemnity: By using our Services, you agree to indemnify and hold harmless BizzLinkAI, its owners, employees, and affiliates from any claim, loss, liability, or expense arising from reliance on AI-generated recommendations.

Subscription & Payment Terms

• Billing: Subscription fees are displayed in AUD, inclusive of GST where applicable. Payments are processed securely via third-party providers (e.g., Stripe, Square).

• Renewals: Subscriptions renew automatically at the end of each billing cycle unless cancelled prior.

• Cancellations: Users may cancel at any time through their account dashboard or by contacting support. Cancellation prevents future billing but does not entitle the user to refunds for partially used periods.

• Refunds: Refunds are only provided in accordance with Australian Consumer Law (e.g., if services are not delivered as described).

• Non-payment: Failure to pay may result in suspension or removal of listings and access to services.

Termination & Suspension

We reserve the right to suspend or terminate any account or listing without notice if:

• You breach these Terms or provide false/misleading information.

• Payment obligations are not met.

• Your conduct is unlawful, harmful, or damages the reputation of BizzLinkAI.

Upon termination, your right to use the Services will cease immediately. Subscription fees already paid are non-refundable except as required by law.

Governing Law & Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Limitation of Liability (Expanded)

To the maximum extent permitted by law:

• BizzLinkAI disclaims all warranties, whether express or implied, regarding the accuracy, reliability, or completeness of information on the platform.

• We are not liable for:

  • Any errors, omissions, or inaccuracies in business listings or AI outputs.

  • Losses, damages, or disputes resulting from engagement between users and businesses.

  • Service interruptions, downtime, or loss of data.

• Our total liability to you in any circumstance will not exceed the amount paid by you for Services in the 12 months prior to the claim.

User-Generated Content & Reviews

• Users may submit reviews or content related to businesses listed.

• You are solely responsible for ensuring your submissions are truthful, lawful, and non-defamatory.

• We reserve the right to remove or moderate reviews that are false, misleading, offensive, or in breach of these Terms.

• By submitting content, you grant BizzLinkAI a worldwide, royalty-free licence to display, reproduce, and distribute such content in connection with our Services.

Privacy Reference

Your use of BizzLinkAI is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. The Privacy Policy forms part of these Terms and can be accessed at: https://bizzlinkai.au/privacy-policy.

Changes to Terms

We may revise these Terms of Service from time to time. When changes are made:

• The revised Terms will be published on this page with an updated “Effective Date.”

• Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

• If you do not agree with the revised Terms, you must discontinue use of our Services.

Cookies and Tracking Technologies

BizzLinkAI uses cookies, pixels, and similar tracking technologies to improve your browsing experience and the performance of our platform. These technologies allow us to:

• Analyse site traffic and usage (e.g., Google Analytics).

• Deliver personalised content and advertising (e.g., Facebook Pixel, remarketing).

• Remember user preferences for a smoother experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and features of our website.

For more information about controlling cookies, visit: https://www.allaboutcookies.org.