We leverage the information gathered to refine and personalize our offerings, ensuring that users receive the most relevant business recommendations. By analyzing user interactions and feedback, we continuously improve our AI-powered directory, making it more intuitive and efficient. Additionally, we use this data to communicate effectively with users, providing timely updates and support regarding their listings or inquiries.

Our commitment to privacy means that any sharing of information is conducted with transparency and user consent. We ensure that all third-party collaborations are aligned with our privacy standards, and any legal obligations are met without compromising user trust. Our users can rest assured that their information is handled with the utmost care and responsibility.

Categories of Information We Collect

To provide transparency, we categorise the types of information we may collect:

• Personal Information – such as your full name, phone number, email address, suburb, and enquiry details you provide when submitting a form or creating a listing.

• Business Information – including business name, ABN/ACN, physical address, category, service descriptions, and any website or social media links you provide for your listing.

• Payment Information – subscription and billing details. All payment transactions are handled by secure third-party processors (e.g., Stripe, Square). We do not store full credit card details.

• Technical Information – including your IP address, device identifiers, browser type, operating system, referring pages, and site usage data collected through cookies and analytics tools.

• Communications Data – such as emails, chat transcripts, lead requests, and support enquiries.

Artificial Intelligence (AI) & Automated Systems

(Terms of Use Clause)

Use of Artificial Intelligence

BizzLinkAI uses artificial intelligence (AI), automated systems, and data-processing technologies to support business discovery, information structuring, platform functionality, and service delivery.

AI systems may be used to:

• Structure, categorise, and format business information

• Assist with matching user enquiries to relevant businesses

• Analyse platform usage to improve performance and reliability

• Support AI-readability and discovery across third-party platforms

AI-assisted features are provided for informational and discovery purposes only.

Third-Party AI Platforms

BizzLinkAI and Neil Aluna Marketing may integrate with, be referenced by, or provide data that is accessed by third-party AI systems, including but not limited to:

• AI assistants

• Search engine AI experiences

• Voice-enabled platforms

• Automated recommendation systems

These third-party AI platforms are independent systems outside our control.

We do not control how external AI systems:

• Interpret or summarise business information

• Rank, prioritise, recommend, or exclude businesses

• Generate AI responses or outputs

• Change behaviour over time

AI-generated outputs may be incomplete, inaccurate, outdated, or inconsistent.

No Guarantee of AI Recommendations or Outcomes

Use of BizzLinkAI, inclusion in the directory, verification status, or participation in any listing or service does not guarantee:

• AI recommendations

• Visibility in AI-generated responses

• Rankings, traffic, enquiries, leads, or revenue

• Preference over competitors

AI systems determine outputs independently and may change at any time.

AI Is Not Professional Advice

AI-assisted features, content, recommendations, or summaries generated by or associated with BizzLinkAI do not constitute legal, financial, medical, technical, or professional advice.

Users should independently verify information and exercise their own judgment before making business or consumer decisions.

Accuracy of Information & User Responsibility

Users are solely responsible for:

• The accuracy of business information they submit

• Keeping listings up to date

• Reviewing how their information appears on BizzLinkAI and third-party platforms

While reasonable efforts are made to maintain data quality, AI systems may interpret or present information differently.

BizzLinkAI and Neil Aluna Marketing are not responsible for:

• Errors, omissions, or misrepresentations produced by AI systems

• Actions taken by customers based on AI-generated outputs

• Decisions made by third-party platforms

AI Training & Data Usage

BizzLinkAI does not sell personal information for AI training purposes.

Information submitted to the platform may be:

• Structured

• Analysed

• Processed

for the purpose of operating, maintaining, and improving AI-readiness, discovery, and platform functionality.

Users retain ownership of their business data.

Services Provided by Neil Aluna Marketing

Neil Aluna Marketing provides optional AI visibility, Answer Engine Optimisation (AEO), Generative Engine Optimisation (GEO), and related services.

These services:

• Are advisory, technical, and strategic in nature

• Do not guarantee specific outcomes

• Do not control third-party AI behaviour or decisions

Results vary based on industry, competition, data quality, platform changes, and external factors.

Limitation of Liability & Indemnity (AI-Specific)

To the fullest extent permitted by law:

• BizzLinkAI and Neil Aluna Marketing are not liable for losses, damages, claims, or disputes arising from:

  • AI-generated outputs

  • AI recommendations or omissions

  • Third-party platform behaviour

  • Changes in AI models, algorithms, or policies

• You agree to indemnify and hold harmless BizzLinkAI, Neil Aluna Marketing, their owners, operators, contractors, and affiliates from any claims arising from:

  • Information you provide

  • How AI systems interpret or present your data

  • Customer decisions influenced by AI-generated outputs

Future AI Developments

Artificial intelligence technologies evolve rapidly.

BizzLinkAI reserves the right to modify how AI and automated systems are used across the platform.
Material changes will be reflected in updates to these Terms of Use.

Continued use of the platform constitutes acceptance of any updated terms.

Legal Basis for Processing Information

Where applicable (especially for GDPR compliance), we process personal information under the following legal grounds:

• Consent – when you voluntarily provide your details (e.g., submitting a quote request or opting in to marketing communications).

• Contractual Necessity – when processing is required to deliver a purchased subscription, listing, or service.

• Legitimate Interests – for purposes such as fraud prevention, security monitoring, improving our platform, and personalising user experiences.

• Legal Obligations – when retention or disclosure is required by Australian law, regulations, or court orders.

Data Retention and Deletion

We retain personal information only for as long as necessary:

• Active Listings – business and personal data will remain stored for the duration of your subscription or listing on BizzLinkAI.

• Inactive Accounts – once an account is cancelled or expires, data will be retained for a reasonable period (up to 12 months) for record-keeping, legal, and auditing purposes.

• Lead Enquiries – stored only as long as needed to connect customers with businesses and maintain service records.

• Deletion Requests – we will securely delete or anonymise data upon request, subject to legal and regulatory requirements.

Security of Your Information

We take the security of your data seriously and implement both technical and organisational measures to safeguard it:

• Secure Socket Layer (SSL) encryption for all website traffic.

• Data stored on password-protected, access-restricted servers.

• Payment processing handled via PCI-DSS compliant providers.

• Regular security monitoring and vulnerability testing.

• Limited access to personal data by authorised staff only, with confidentiality obligations.

⚠️ Despite these safeguards, no online system can be guaranteed 100% secure. Users share information at their own risk.

Children’s Privacy

Our platform is designed for adults and businesses. We do not knowingly collect data from individuals under the age of 16. If you believe a minor has provided us with personal information, please contact us immediately at support@bizzlinkai.au so we can delete the data.

Your Rights

Under the Australian Privacy Principles (and GDPR where applicable), you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate, incomplete, or outdated information.

• Request deletion of your data (subject to legal and contractual requirements).

• Restrict or object to certain types of data processing.

• Opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

• Data portability (GDPR only) – request a copy of your information in a portable format.

Requests should be directed to support@bizzlinkai.au. We will respond within a reasonable timeframe (usually within 30 days).

Complaints Procedure

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may:

1. Contact our Privacy Officer at support@bizzlinkai.au with details of your concern.

2. We will investigate and respond within 30 business days.

3. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

International Data Transfers

Some of our third-party service providers may be located outside Australia, including in the United States, Europe, or Asia. When your data is transferred internationally, we ensure:

• The providers have appropriate privacy safeguards in place.

• Contracts and agreements require compliance with the Australian Privacy Principles.

• Data is stored and processed in line with GDPR-equivalent standards where applicable.

By using our services, you consent to such cross-border transfers of your personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Laws and regulations.

• Our business operations.

• Technology or security practices.

The most current version will always be available on our website with a revised Effective Date at the top. Continued use of our platform after updates constitutes acceptance of the revised terms.